Escutcheon installation in Torrevieja

Door with no escutcheon or a damaged one

If the door has no escutcheon, the cylinder is exposed. If the escutcheon is loose, broken or turns, it no longer protects properly. Send a photo of the outside face of the door and another of the inside face.

Cylinder replacement and escutcheon check

When the cylinder is replaced, we need to check that the new one fits the escutcheon and doesn’t stick out too far. If they aren’t compatible, we consider replacing one of the two.

Choosing an escutcheon model

We explain the models compatible with your door and cylinder and how they differ. We only mention certifications or features that appear in the manufacturer’s documentation.

Model and dimensions

The model chosen and its dimensions matter, and they must match the thickness of the door and the cylinder.

Compatibility with the cylinder

If the current cylinder sticks out or doesn’t fit, it may need replacing at the same time; in that case the price changes and we tell you beforehand.

Fixing and installation

The type of fixing and the door material affect the fitting. If extra drilling or adjustments are needed, we tell you beforehand.

1. Tell us about your situation

Send photos of the escutcheon or the cylinder from the outside, of the inside face of the door and of the door edge with the door open. If you know the brand of the cylinder or escutcheon, mention it.

2. Go over the options and conditions

We suggest compatible escutcheons and give you the price before we start, with VAT on top.

3. Agree the work and check it together

Once the price has been accepted, we arrange the installation. If something comes up while fitting the escutcheon that changes the price, we explain it and don’t carry on without your agreement. When we finish, we check with you that the key turns properly with the escutcheon in place, and payment is made then.

What to check after the escutcheon has been fitted

• That the key goes in straight and turns all the way without rubbing against the escutcheon.
• That the escutcheon doesn’t move or turn when you try to shift it by hand.
• That no screws are accessible from the outside and that on the inside the fixings don’t get in the way of the handle.
• If the escutcheon has a cover or its own key, that you are shown how to use it.

Everyday use after the job

• When you put the key in, guide it towards the centre of the escutcheon’s opening without resting it on the edge.
• If your escutcheon has a cover, leave it closed when you go out and open it gently before inserting the key.
• When cleaning the door, avoid harsh products or scourers on the escutcheon and rinse well around the keyway.
• If you see the escutcheon starting to move or a new mark appears around it, let us know without waiting for it to get worse.

Before calling to have an escutcheon fitted

By looking at both faces of the door you can gather the details that affect the fitting.

• Whether there is already an escutcheon and whether screws are visible on the outside or only on the inside.
• How far the cylinder sticks out from the door or the current escutcheon.
• Whether there are mouldings, glass or decorative panelling around the lock.
• Whether the handle or knob shares a plate with the cylinder or is separate.
• Whether there is free space around the lock on the inside face for the fixings.

Escutcheon warning signs worth describing

A protector in poor condition can give a false sense of security; describe its condition even if it seems like a minor detail.

• The escutcheon turns or moves when you touch it.
• There are visible or loose screws on the outside face.
• There are dents, tool marks or distortion around the cylinder.
• The cylinder sticks out from the escutcheon or sits so deep that the key is hard to get in.
• The cover over the keyway, on escutcheons that have one, won’t turn or gets stuck.

When it’s best to stop trying

If the escutcheon has turned or twisted and the key no longer goes in straight, pushing it in hard or knocking the escutcheon back into place can damage the cylinder behind it. It is also best not to pull off a broken escutcheon with tools. Leave the part as it is, use another door if you have one and tell us what has happened.

Situations worth explaining when you get in touch

An escutcheon can cause problems even if it isn’t broken. These situations are worth describing just as you notice them; when we check the door we confirm what is going on.

• The escutcheon has gradually worked loose and now the key goes in crooked: tell us since when you have noticed it and whether it moves more when unlocking than when locking.
• Since the escutcheon was fitted, the outside handle rubs against it or droops: explain whether the rubbing happens all the way through its movement or only at the end.
• The outside of the door was painted or re-clad and the escutcheon now stands away from the surface: tell us what was done and whether you can now see a gap around it.
• You don’t know whether the part around your cylinder protects it or is just decorative: send one photo from the front and another from the side, and tell us whether screws are visible on the outside face.