About your enquiry
Phone and WhatsApp
You can call or send a WhatsApp message 24 hours a day, every day, on the same number. On WhatsApp you can also send photos of the door and the lock.
About your enquiry
Before you get in touch
There is no need to use technical terms. A clear explanation helps us understand the situation straight away, whether by phone or by WhatsApp.
- Start with the most urgent point: whether you can get in or out right now and whether the door has been left open or shut.
- Tell us what happened just before the problem, for example the door being slammed, a knock or a key that was already hard to turn.
- On WhatsApp, put the description in a single message and start with the town.
- If you are not sure about something, say so rather than guessing; it can be cleared up when we talk.
- Before we start, we explain how the situation looks and the quote, and you decide whether to go ahead.
About your enquiry
What details help prepare your enquiry
Town and type of entrance
Give the town and address, and whether it is a home, business premises or a communal area of a residents’ association. We cover Torrevieja and 17 other towns in the Vega Baja del Segura.
What is happening with the door or lock
Explain what is happening (it will not open, it will not lock, the key will not turn or has broken, you want to change the cylinder or improve security), whether you can get in right now and, if you can see it, the brand engraved on the cylinder or lock.
Useful photos, if needed
It helps to send a photo of the whole door, another of the cylinder or lock from outside and, if the door is open, another of the door edge. Do not send close-up photos of your keys, codes or documents, and try to make sure no personal details are visible.
About your enquiry
Enquiry form
The form is disabled and does not send messages. To tell us about your situation, call or send a WhatsApp message.
About your enquiry
Availability and travel
We work 24 hours a day, every day, in Torrevieja and 17 other towns. Outside Torrevieja a travel supplement is added depending on the town, and we tell you what it is before you accept the price. The price, with VAT on top, also depends on when you request the service, and we give it to you before we start.
About your enquiry
Information before you get in touch
Before getting in touch, you can read the frequently asked questions and see how your data is handled in the privacy policy.